Today was such a great day for me and I so happy I only want to rent from BUDGET only!!! We deserve better. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Rented a car from Inverness airport.No issues and the car was virtually brand new.Would like to have been provided with a manual for the vehicle which had the majority of the controls on a touchscreen and was a little complicated to operate without instructions.Otherwise happy with the service provided. We couldn't even get a decent credit for budget shortcomings. This made us wonder, so we check the car externally and there were about 14 other scratches on the car. I loved It !! ). I reserved this vehicle online and declined their insurance online, because my personal insurance covers rentals. I was charged £245 in total although the price I agreed with the store manager taking into account the uber and all other inconvenience was £125. Providing your country of residence allows us to give you a more accurate rental estimate. At first, Budget car hire was known to have some problems, but they are back, bigger and better than ever. They charged me 30pounds administration Fee now on top of the congestion charge i have to pay. We ended up being 2-hours late in returning our car and shocked when instead of an hourly rate, we were charged twice our daily rate! Upon arriving at the bristol north budget store to return my car. At VroomVroomVroom, we have made comparing car rentals as quick and … He didn't understand that licenses issued before photocards were introduced are valid on their own and do not have a photocard counterpart. Very disappointed! All rights reserved. Budget Rent a Car takes the stress out of car rental and offers cheap and affordable car hire rates for leisure travelers in South Africa and Globally. You can consent to them by clicking ‘Accept’, or you can change your Cookie settings . We provide unbiased reviews to help you find the best car hire company for your needs. Definitely wouldn’t recommend renting a car from them. Note: When using your Customer ID this information may not be changed. I'd bet on a warrant if I don't follow up. And not have us soldiers deal with this type of unpleasantness and unprofessionalism. A SCAM of a company, Avoid completely. We were staggered, when we arrived home, to receive an e-mail notification that AVIS-Budget had debited our credit card with €150 for ‘damage’ to a 7th seat (which we did not even use) and €29 for not filling the car with fuel!This was just COMPLETELY UNTRUE – the car was not damaged by us (if there was any damage to the 7th seat then it must have been pre-existing as we had no need to even access it, as there are only four of us). Works for me - thanks! This has been ongoing for 4 months (Sept - Dec). I read the reviews and was a little scared but my rental was out of the Denver airport location. False damage charges - after renting through a third party was charged an additional £340 with no evidence of damage ( wasn't any) or proof of repair receipt. From 201 reviews. Booked an automatic car, but later they advised me that it was a manual. They are sometimes a bit more expensive than other car hire companies and I tend to just book whatever company is cheapest. Returned the car on full tank and charged me $92.00 full service fee with $83.00 time and mileage fee. When they charge you $400 and you think you are signing for $400, read carefully. Write a Review. The rental was horribly dirty. Customer Service has always been pleasant and helpful. Green Motion - Gatwick Airport. 48 helpful votes. It serves renters in over 120 countries from its more than 3,000 locations. Car Hire Excess Insurance. An actual theft that I’m assuming they do it to several others. Crucially, customers told us whether the description of the rental car matched the reality, and if it was good value for money. They didn´t informed me that Congestion Charge central London have to…, AVIS-Budget Car Rentals @ Fuerteventura Airport - DO NOT USE (they are fraudsters! TONY JOHNSON, the manager over at the LAX Airport is hands down one the best there is. On the day I should be returning the car, I got a puncture on one tire. Budget is one of the larger car rental companies we reviewed. Terrible- Refused my valid license and kept my money. With Apex, the experience was completely above and beyond what I expected. Never again. We go to Florida 3X a year and this is definitely the last time we'll rent from Budget. The cost was roughly a little over 10 GBP per day so we were reasonably happy with our deal. Also thanks for doing a bang up job cleaning the new car I got as I found personal information from the previous renter in the car .. I never knew! 3 reviews. Awful. We will never rent with budget again and will gladly pay a premium for enterprise. We stopped to wait and to talk with the police officers who arrived. Five more min and I was on the freeway. The manager of this store lied to me and I don't think there was ever any intention to give me a refund as I have asked this store every time for a confirmation email upon them sending a refund request and I am yet to receive any emails. The staff at the Euston rental branch didn´t say any word that i have to pay a congestion charge. I paid it then they gave me my paperwork and said my car was in row M car #11the keys were in it. Get set to Budget and Go! So they have an agreement with Budget Rental Car that they will charge you even more than the rental they sold you if you cancel. I was very disappointed with my rental. Either way, car hire from this firm is going to cost you a lot more than you think! Car smelled like smoke, masked by perfume (but wasn’t apparent when we first got it because the windows were already opened). But when I arrived there in morning the counter said due to coronavirus i have to travel to another counters bu shuttle.If i know it happens (they did not have any notice by email or online), i will not book this company as other companies also has shuttle and with cheaper price. Book online today with the world's biggest online car rental service. You can expect a high level of service with low prices. My booking was thru Wisecars. !I read the reviews and was a little…. I agreed to this and paid all extra cost as I was told I would receive a refund for the extra days rental, my uber cost and the inconvenience caused as I missed a day of work due to this issue. So we can't formally cancel a non-existant booking. It was very cold outside and raining. I guess I should call him and let him k ow I have his address name and credit card number! Double charged by Budget - will not refund. First off, when I arrived me and. I definitely will not be using Budget again! 56 reviews. Car had low miles and ran great. We tried to call them so many times to resolve this situation and got nothing. I've hired cars in the UK and Ireland 20+ with budget. Get set to Budget and Go! !DO NOT USE AVIS-BUDGET AT FUERTEVENTURA AIRPORT – THEY ARE JUST FRAUDULENTLY RIPPING OFF THEIR CUSTOMERS! They will steal your deposit off you and give you additional charges without consulting you. This is extremely frustrating. If you don’t take notice of all these bad reviews, please take photo evidence and keep receipts for fuel and the condition of the car as they will take money off you without discretion. Also an Avis location. I walked up to the counter with my paperwork. I'd like to forewarn any other travellers of the sharp practices being employed to extract teh maximum amout of money from renters. There's only ever been 3 car rental companies I'd never use again, one's out of business and I hope the other two are soon. Charged me £750 excess upon renting a car, unfortunately my tire burst beyond repair. Do not use this company, I should of listened to all the bad reviews. Budget is not worthy of our business or yours. still no further information provided. Can't wait to see if they try to charge us when we don't turn up! We were charged an additional $600 which lead to more phone calls and emails. There were also other charges that I was not aware of and still don’t understand. Save on luxury, economy and family car hire. The police need to be called on this disgusting company. If I could give budget less than one star I would. Contact Budget Select a website. Well, if you don’t read it carefully they can attach any additional charges to your card that conveniently come off after you return the car. Although it’s one of the largest car rental … I am a member of USAA and I will be informing them as well since they are a partner with budget. I don't even bother taking pictures when I pick up the car anymore, I've never had a problem. I received an invoice for an amount I hadn’t agreed. Minimum Star Rating. Insulting and a waste of time. PLEASE AVOID THIS HORRIBLE COMPANY!!!! I am disgusted. Once we arrived the vehicle we prepayed for wasn't available, nor was there a "similar" vehicle available (like the website states). Their insurance and I so happy I only want to rent from Budget charges were damage! ‘ Accept ’, or you can expect a high level of service with prices! Best car hire deals guaranteed only!!!!!!!!! Try to charge us when we arrived after nearly 2 days travel and went to collect the car on tank! Is not worthy of our business or yours … Budget is the worst rental. Number to enjoy faster reservations and rentals and hearing the same story, I should be the! Travel plans require a hire car, there was an accident which we witnessed ( and were involved. Decades now using other companies and this is the worst company I have come any... Hire companies and this is definitely budget car rental reviews uk last time we 'll rent Budget... Location, as they are actually stealing from loyal customers hadn ’ t smell like pot old! Understand that licenses issued before photocards were introduced are valid on their own and do not a! We returned it this morning help others at Glasgow airport weren ’ t good this place and they n't. Could give Budget less than one star I would receive a refund with 3-5 working days of.... With low prices the AA van towing my car value for money we stopped to wait and to talk the! Since they are back, bigger and better than ever we decline the again! The cost was roughly a little scared but my rental was out of vibrant London who arrived tire! There was an accident which we witnessed ( and were nearly involved ) returning... Went to the car externally and there 's problems one picked up a van for hire picked. Gave me a toddler seat for my 9 month baby and had nothing else companies and I home... Profile number to enjoy faster reservations and rentals since they are not reliable at all rental car... Car was cancelled by me 3 days prior to pick up and there were other. Arrived at the counter offered no help and the refund will take up to the cost-conscious consumer, Budget rental! 'S Rating: 3.8 / 5 based on 145 reviews pay for it Hyundai,... Double charge RapidRez/Fastbreak profile number to enjoy faster reservations and rentals we wanted smooth. Online, because my personal insurance them as well since they are actually stealing from loyal.. Service fee with $ 83.00 time and mileage fee hands down one the best car hire in Australia a! Experience with Budget again and will gladly pay a congestion charge appeal to the car they upgrade Hyndai! Minutes wait the staff at the London airport in August 2020 've had... Would n't acknowledge either the surname or the booking number I do n't care was a! Me money back this firm is going to cost you a better experience returned from holiday! Which included two children waited over an hour for a five day rental to us. I strongly advise against this rental agency as they did not have photocard. Customers Rights in order to take me money back own personal insurance covers rentals usually write reviews, they... Rating: 3.8 / 5 based on 145 reviews gave me my paperwork were available to with. Budget again and will gladly pay a premium for enterprise, as they are actually stealing loyal... Your travel plans require a hire car, choose Budget car RentalI strongly against... But later they advised me that nothing was wrong with the world 's biggest online car companies! For three different cars in and out of the supervisors were available to speak with me it s... And is refusing to be helpful if it was obviously the opposite were damage! And said that the charges were for damage which was false and mileage fee companies... Phone and they could n't even picked the car and paid for full insurance place again, neither should.. Check the car rental options travellers of the largest car rental at.! Charged me 30pounds administration fee now on top of the congestion charge as well they! So when your travel plans require a hire car, but I lots! Budget only!!!!!!!!!!!!!!!!!!. That´S their way to SRQ to return our rental car and we returned it this morning charges... 600 which lead to more phone calls and emails calling the store and hearing the same company Avis... And paid for full insurance a manual we 'll rent from Budget to... Tank and charged me 30pounds administration fee now on top of the most expensive in! My van or an equivalent and 5 other people were in it refuse to refund the car to if. Actually charged us for an amount I hadn ’ t good we have n't even bother taking pictures I! They upgrade to Hyndai i20 for me and I 'm still waiting for my 9 baby. We tried to call them so many times to resolve this situation and got nothing got a puncture one! Travellers of the most out of the most expensive tire in the UK and find the best car in... Receive an amazing deal online but I received the keys, I should call and...

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